Establish a Patient-Focused Culture and Drive Growth
By Lessie C. Poyner
In the past decade, patient experience has been a game changer for providers looking to surpass the competition and increase community impact. “Improving the patient experience can help a hospital improve its financial performance by strengthening customer loyalty, building reputation and brand, and boosting utilization of hospital services through increased referrals to family and friends,” states a recent report from the Deloitte Center for Health Solutions.
Fostering positive customer experience is the secret sauce for any organization. While different terminology is used across industries, the concept is the same: focus on delighting the people you are serving. As a healthcare provider, arming oneself with an understanding of what an excellent patient experience looks like will be a key component to meeting your hospital’s long term goals.
By Jason Haley
One of Stratasan's most powerful assets is our demographic/psychographic data [check out our six-part Tapestry series here]. Using this data in tandem with our state, federal, and proprietary datasets we create actionable healthcare market intelligence from the block group level to the national level. What you might not know is that this annual demographic/psychographic data comes from Esri, the market leader in both GIS software and data. Most of our customers know that we use Esri for our demographic and psychographic data, but not everyone knows why.
A HealthRedesigned Podcast
By Jason Moore
The rapid progression of healthcare means it’s more important than ever for hospitals to understand how they should evolve. The need for the right data to make the best strategic decisions possible has become a critical component to growth.
Through our applications and our services, Stratasan makes it easier for hospitals and healthcare systems to turn their data into intelligence and make data-based decisions that’ll help them grow strategically and stay competitive.
I recently chatted with Jon Lay, Founder at Hanno, and discussed these ideas, which were recorded in this podcast conversation.
healthcare analytics partner,
strategic growth plan,
Hospital growth plan,
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Analysis on Daylight Savings Time and Heart Attacks
By Dave Sellers and Morgan Atkins
Our data research proves it: the number of heart attacks rises the Monday after daylight saving time. Our research uncovered an 80 percent jump in the number of heart attacks occurring the Monday after we “spring forward” for daylight saving time compared with other Mondays in March. That’s an increase worth taking seriously!
Does your hospital have a good strategic planning process in place? How frequently is the plan updated and does it impact your day-to-day work and growth planning? Take this short quiz and find out how your team is doing with strategic planning!
With this quiz, you'll receive:
- Immediate feedback as to how good your team is at strategic planning
- Tips and best practices for improving your strategic planning process
- Insights about the value of strategic planning to meet growth, quality, service, and physician relations goals
healthcare strategic planning,
hospital strategic planning
By Morgan Atkins
Within healthcare organizations, teams are now a fundamental unit of organization. One study, published in The Harvard Business Review, found that ‘‘the time spent by managers and employees in collaborative activities has ballooned by 50 percent or more’’ over the last two decades and that more than three-quarters of an employee’s day is spent communicating with colleagues at many companies.
With the emphasis on teamwork, it’s important for the practices of these teams to be thoughtfully considered. Particularly, the common and important team effort of brainstorming new ideas together. “Studies show that people working in teams tend to achieve better results and report higher job satisfaction.” The New York Times Magazine reports. Knowing that, we wanted to discuss how brainstorming can be an effective team experience.
strategic growth planning,
strategic growth plan,
Year One in Review—A Highlight Reel of Launch Pathway’s Best Content
By Drake Jarman and Sean Conway
It’s been exactly one year since we debuted Launch Pathway on the Stratasan blog. With that anniversary in mind, we saw an opportunity to highlight some of our best content and insights from this first year. Additionally, we’ve created a video which summarizes Launch Pathway’s features and benefits, with a high level explanation of how this tool can revolutionize your strategic planning efforts.
Watch the video here.
“We’ll figure it out.”
This is a phrase that has oft been uttered in the conference rooms and offices at Strasasan. Healthcare as an industry may have an image of being old and staid, but as we have discovered, there are new opportunities every day for creative solutions to shine. We have relied heavily on our team’s creativity and innovation (well described in another blog post by Morgan Atkins) to develop new tools and products to serve our customers.
Hence, in the last quarter of 2017, we recognized that this phrase is an important part of our company culture, making it one of our core values.