Founder's Perspective: Scaling Culture

Founder's Perspective: Scaling Culture

By Jason Moore

As I write this blog post, I am in the middle of a 36-hour (mostly) silent retreat detached from electronics. As someone who straddles the line between extrovert and introvert, opportunities like this are a welcome backdrop to my normal day-to-day.

This retreat has given me time to reflect on many things, including Stratasan’s six-year anniversary which we celebrated on May 18th (photos from the party shown below). As I consider all that has happened over the last six years, my thoughts continually circle back to our culture and how it has developed over time. From the outside, my co-Founder, Brian Dailey, and I are seemingly very different people. But, at our core, we value very similar things: a healthy intertwining of work and personal life; being present for the moment and the task at hand; helping and watching others grow even beyond where they thought they could; and finishing  a job sometimes merely because we gave our word that we would.


Stratasan’s official Core Values were formalized nearly five years after we started the company. Reflecting on them, it is evident how some of mine and Brian’s personal values influenced them. But, more importantly, they are a more accurate reflection of the broader team and mission than the two of us could have created on our own.

In 2016, we surpassed the 30 team member mark. Reading David Cummings’ recent post about The Rule of 3 and 10, it is easy to identify with the struggles of scaling culture during this growth. In his post, he shares a quote from an interview between Tim Ferris and the founder of Evernote, Phil Lebin. Cummings writes:

The idea is that things break in the company at these multiples of 3 and powers of 10. Startups figure it out when smaller but then struggle as they grow without realizing they hit the next 3 and 10 milestone and haven’t adjusted.

Our team at Stratasan is constantly learning better ways to communicate, listen, build, and grow with each other as we reach these new stages of growth. I feel that if we continue to focus on each other’s success and the success of our clients as we enable them to make the best strategic growth decisions possible, then hopefully I will be writing a similar post in another six years (just after we have surpassed 300 employees!).

I offer a sincere thank you for all of the support, patience, and trust we have received from our clients, the Nashville community, the healthcare industry, and our families and friends. Without you (and several lucky bounces!) none of this would have been possible.

Until next time,

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P.S. This is, by far, the longest thing I have hand-written in YEARS! And although the handwriting is less than desirable, it was an extremely rewarding experience!


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