Optimize UX and Marketing Automation for Improved Patient Engagement
By Carly Farlow and Jennifer Keller
Today’s digital savvy healthcare patients know how to do their research when it comes to finding the right care. They are combing the internet for everything from all-natural cold remedies to patient reviews on their local hospital. They are looking for providers and hospitals who can address their unique needs and are willing to commute longer distances, if they must, to get the best care available.
In order to attract the right patients though an optimized online experience, healthcare marketing must continually evolve alongside patients and keep pace with the latest digital marketing trends. A digital marketing strategy can be the key to reaching new prospects in a way that will convert them to satisfied patients. The strategy we use here at Stratasan, and one we highly recommend, is the methodology known as inbound marketing.
A Behind the Curtain Look into Stratasan’s Planning Process
By Jason Moore
As we near the end of 2018, goal setting and annual planning are top of mind for all of us. Strategic planning is a useful process for organizations of all shapes and sizes and a well-defined strategic plan is key for companies that want to thrive, grow, and remain competitive. In this post, I want to give you a peek behind the curtain into our process to help you better understand how we think about and plan for the future of our business.
Stratasan’s co-founder and CTO, Brian Dailey, introduced Good Strategy/Bad Strategy: The Difference and Why it Matters by Richard Rumelt to our executive leadership team (ELT)* in late 2017. After reading and discussing it as a group, we decided to implement this methodology to our strategic planning process. Starting this process so late in the year though meant our 2018 strategy was not completed until the year had already begun. This limited how effective our 2018 planning could be, but we still recognized that we’d landed on a good process. This year, we were motivated to start earlier and are already seeing positive synergy around our 2019 strategies as a result.
strategic growth planning,
Statistics and Trends for Healthcare Providers: What to Know and How to Help
By Dave Sellers
In the late 1990s, pharmaceutical companies reassured the medical community that patients would not become addicted to opioid pain relievers and healthcare providers began to prescribe them at greater rates. Increased prescription of opioid medications led to widespread misuse of both prescription and non-prescription opioids before it became clear that these medications could indeed be highly addictive. In 2017, the U.S. Department of Health and Human Services declared the opioid crisis to be a public health emergency.
Our infographic shares statistics and trends resulting from this crisis and is based on <our all-payer claims data(APCD), highlighting the time period of Q3 2015 to Q2 2018. Many of these trends are both startling and very concerning. For instance, during this nearly three year time frame:
How to Combat the Trends and Get Patients the Care they Need
By Daniel Dreaden
Research shows that regular check-ins with a primary care provider can lead to early detection of major healthcare concerns. It can also keep chronic problems like diabetes, asthma, and congestive heart failure from turning into emergencies and costly hospital stays. So why then does a 2015 Zocdoc survey show that Americans across the board—especially Millennials—are dropping out of healthcare? These stats may surprise you:
healthcare market data,
Drive Growth and Provide Quality Care to the Right Patients
By Sara Handa
Hospitals have long used service line development to provide easily accessible, quality care to well-defined patient populations. While vital to growth, these development efforts can be risky and often require significant time and financial investment. In order to minimize risk and expand your service offerings more effectively, hospitals need reliable, data-based intelligence to guide their efforts.
In this post, we consider four ways to identify pockets of unmet demand and consider how to add new facilities in these areas that will ultimately grow your market share and meet patient needs. We’ll highlight some common mistakes providers often make and discuss how to get a more detailed understanding of your patient population so you can focus on the right service line growth opportunities.
healthcare service area,
healthcare service line,
service area growth,
service line growth,
hospital service area,
How to Gain Leadership Trust, Support, and Collaboration
By Stephanie Johnson
Many healthcare organizations have a physician relations effort, but the value that c-suite leaders place on this effort can vary significantly. Leading programs establish a system for how to communicate the right information and demonstrate the right value to their leaders.
This session, titled Does Your Organization Really Value Physician Relations? Was led by Kriss Barlow, Principal of Barlow/McCarthy, and Mitzi Kent, Vice President of Strategic Growth and Provider Recruitment/Relations for Lifepoint Health. It had the following key learning objectives:
- Understand the need for aligning program goals with the organization’s strategic goals
- Clearly describe the must haves for demonstrating value to the internal stakeholders
- Create a plan that details the steps to achieve a stronger value with internal leaders
The Huggins Hospital Strategic Planning Success Story
By Monika O’Clair, Huggins Hospital VP of Strategy and Community Relations and Lee Ann Lambdin, Stratasan SVP Healthcare Strategy
Measure Effectiveness and Communicate Value to Your Organization
By Brian Dailey
One of the great things about attending the Society of Healthcare Strategy & Market Development (SHSMD) annual conference is talking directly with our customers. If one were to build a Venn diagram of SHSMD attendees and Stratasan clientele, the circles would very nearly overlap.
A common thread I've heard in these conversations is that proving the value of planning and marketing to the rest of the business can be very difficult. Businesses want to see a very clear return on investment, and it's on marketing and planning departments to not only do their jobs, but also communicate the value of their jobs to the rest of the organization. This is especially true as the industry continues to do more with less (as has been very succinctly described in SHSMD's "Bridging Worlds.")
strategic growth planning,
Up Your Pop Culture Game With These 10 Questions
The Stratasan team loves trivia. In fact, we have a team that regularly competes in a weekly trivia night in Nashville, TN where we are based. As we prepared for SHSMD 2018, we saw the perfect opportunity to pair our love for trivia with one of the key events of the conference—the 2018 networking social being held at Seattle’s Museum of Pop Culture (MoPOP). The following quiz is filled with trivia questions referencing exhibitions currently on display at the museum. Take a few minutes to test your pop culture savvy and for those of you attending SHSMD 2018, take away a few conversation starters you can test out with new friends you make at the networking event.
Restaurants, Breweries, and Hotspots You Won’t Want to Miss
By Sean Conway
You’ve made it to SHSMD Connections 2018, congrats! While your main goal over the next few days will be to make lasting connections with some of the estimated 1,200+ healthcare professionals on-site and attend as many sessions and keynotes as possible, it’s not a bad idea to plan a few local activities as well.
The Washington State Convention Center and surrounding hotels are located in the heart of downtown Seattle, the ideal hub to access all of the city's best drinking and dining opportunities. Take advantage of this and check out the Seattle foodie scene to bond with co-workers or mingle and connect with other SHSMD attendees.