Healthcare Strategic Growth Blog

[Infographic] Making Meetings Better

Posted by Brian Dailey on Apr 24, 2018 10:35:11 PM

Respect meetings. Your time is valuable.

By Brian Dailey , Haley Devlin , Rebecca Groner , and Louis Joseph

We all would appreciate more effective, productive meetings that lead to happier, more productive teams. Especially as companies grow, managing how often and why meetings are booked is critical, as the tendency can be for the number of meetings to spike alongside the number of employees.

Read More

Tags: core values, healthcare meetings, meetings, employee experience, customer experience

7 Steps to a Sustainable, High-Impact Patient Experience Model

Posted by Lessie C. Poyner on Mar 20, 2018 7:30:00 PM

Establish a Patient-Focused Culture and Drive Growth

By Lessie C. Poyner

In the past decade, patient experience has been a game changer for providers looking to surpass the competition and increase community impact. “Improving the patient experience can help a hospital improve its financial performance by strengthening customer loyalty, building reputation and brand, and boosting utilization of hospital services through increased referrals to family and friends,” states a recent report from the Deloitte Center for Health Solutions.

Fostering positive customer experience is the secret sauce for any organization. While different terminology is used across industries, the concept is the same: focus on delighting the people you are serving. As a healthcare provider, arming oneself with an understanding of what an excellent patient experience looks like will be a key component to meeting your hospital’s long term goals.

Read More

Tags: hospital strategy, healthcare patient, hospital growth, employee experience, patient experience, customer experience

Subscribe to Email Updates

Most Popular Posts