Adapting Your Growth Strategy to Meet the Needs of Aging and Racially and Ethnically Diverse Patient Populations
By Michael Shipley
Senior Product Manager
0 Comments Click here to read/write comments
Tags: Blog, physician referral, Stratasan, strategic growth, strategic growth planning, strategic planning, data analytics, data-driven decisions, data strategy, growth planning, health care, health data, health strategist, health strategy, health system, health systems, healthcare, healthcare budget, healthcare planning, healthcare strategic growth, healthcare strategic planning, healthcare strategy, healthcare systems, hospital, hospital planning, hospital strategic planning, hospital strategy, hospitals, Inpatient Statistics, markeitng, Market Share, nashville, Physicians, Population Health Management, referral data, referrals, healthcare market share, marketing research, patient population, service area growth, service line growth, strategic growth plan, physician outreach strategy, Hospital growth plan, healthcare leadership, healthcare market data, hospital growth, physician patterns, patient experience, customer experience, physician strategy, diversity, data confidence, outmigration, physician referral leakage, outpatient, HOPD, 2022, Patient Origin, Syntellis, healthcare annual planning
Respect meetings. Your time is valuable.
By Brian Dailey , Haley Devlin , and Louis JosephWe all would appreciate more effective, productive meetings that lead to happier, more productive teams. Especially in a world where "Zoom fatigue" is a legitimate concern, managing how often and why meetings are booked is critical.
These days, people are meeting online for everything from work, to happy hours with friends, to therapy sessions or even working out. A Wundamail Work from Home 2020 Report found that 42% of remote workers found the continuous stream of virtual distractions on various apps "deeply distracting" and felt most productive when working for a long period of uninterrupted time. The overwhelm of unnecessary and poorly planned meetings can drain your team and breed cynicism.
1 Comment Click here to read/write comments
Tags: core values, healthcare meetings, meetings, employee experience, customer experience
Why a Shift in Terminology is Needed for More Effective Strategic Growth
The title of this post is inspired by a quote from Dr. John Boornazian, Medical Director for Huggins Hospital. I worked with him and others at Huggins to develop their strategic plan in just six months. During their planning process, the team wrestled with how to describe the people they served—were they customers or patients? The executive team at Huggins was comfortable with the word customer, but the staff wanted to use the term patient.
In the end, it was Dr. Boornazian who persuaded the staff to use the word customer, a word he had previously detested. His change of heart occurred when he came to terms with the new reality of patient choice and mobility. If a patient determines that better quality or service can be obtained elsewhere, they will travel past your hospital to a provider they deem more worthy of their loyalty. In today’s healthcare world, patients expect to be treated with a certain level of customer service, and a shift in mindset is needed to meet these new patient expectations.
0 Comments Click here to read/write comments
Tags: happy customer, healthcare customer, healthcare patient, patient experience, customer experience
Establish a Patient-Focused Culture and Drive Growth
In the past decade, patient experience has been a game changer for providers looking to surpass the competition and increase community impact. “Improving the patient experience can help a hospital improve its financial performance by strengthening customer loyalty, building reputation and brand, and boosting utilization of hospital services through increased referrals to family and friends,” states a recent report from the Deloitte Center for Health Solutions.
Fostering positive customer experience is the secret sauce for any organization. While different terminology is used across industries, the concept is the same: focus on delighting the people you are serving. As a healthcare provider, arming oneself with an understanding of what an excellent patient experience looks like will be a key component to meeting your hospital’s long term goals.
0 Comments Click here to read/write comments
Tags: hospital strategy, healthcare patient, hospital growth, employee experience, patient experience, customer experience
