Healthcare Strategic Growth Blog

[Infographic] Making Meetings Better

Posted by Brian Dailey on Sep 21, 2020 1:15:00 PM

Respect meetings. Your time is valuable.

By Brian Dailey , Haley Devlin , and Louis Joseph

We all would appreciate more effective, productive meetings that lead to happier, more productive teams. Especially in a world where "Zoom fatigue" is a legitimate concern, managing how often and why meetings are booked is critical.

These days, people are meeting online for everything from work, to happy hours with friends, to therapy sessions or even working out. A Wundamail Work from Home 2020 Report found that 42% of remote workers found the continuous stream of virtual distractions on various apps "deeply distracting" and felt most productive when working for a long period of uninterrupted time. The overwhelm of unnecessary and poorly planned meetings can drain your team and breed cynicism.

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Tags: core values, healthcare meetings, meetings, employee experience, customer experience

7 Steps to a Sustainable, High-Impact Patient Experience Model

Posted by Lessie C. Poyner on Mar 20, 2018 7:30:00 PM

Establish a Patient-Focused Culture and Drive Growth

By Lessie C. Poyner

In the past decade, patient experience has been a game changer for providers looking to surpass the competition and increase community impact. “Improving the patient experience can help a hospital improve its financial performance by strengthening customer loyalty, building reputation and brand, and boosting utilization of hospital services through increased referrals to family and friends,” states a recent report from the Deloitte Center for Health Solutions.

Fostering positive customer experience is the secret sauce for any organization. While different terminology is used across industries, the concept is the same: focus on delighting the people you are serving. As a healthcare provider, arming oneself with an understanding of what an excellent patient experience looks like will be a key component to meeting your hospital’s long term goals.

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Tags: hospital strategy, healthcare patient, hospital growth, employee experience, patient experience, customer experience

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